demopg Casino & Sportsbook Data Care

This page describes what we collect when you use demopg and how we keep that data protected. When you register on demopg, deposit funds, or place a wager on Liga 1, Piala Indonesia, Champions League, or any other market, we collect personal and behavioural data. We use this data to verify your identity, process payments, settle wagers, detect fraud, and improve our service. We do not sell your data to third parties.

We at demopg process your data in accordance with Indonesian data protection law and international standards. Our privacy commitments are outlined here. We encrypt your personal information in transit and at rest. We retain your data only as long as necessary to fulfil the purposes for which it was collected, unless we are required by law to retain it longer.

If you have questions about how demopg handles your data, your rights, or how to request access to your information, contact our support team in English or Indonesian. We respond to data requests within one business day.

What Data We Collect on demopg

We at demopg collect different types of data depending on your interaction with our platform.

Account data on demopg: When you register, we collect your email address, password, full name, date of birth, address, and phone number. We also collect a government-issued ID (national ID card, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) during identity verification. This data is mandatory to open an account on demopg and deposit funds.

Payment data on demopg: When you deposit or withdraw, we collect your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details), transaction amount, date, and time. We also collect your bank account number or e-wallet identifier. This data is necessary to process your financial transactions on demopg.

Wagering data on demopg: We collect information about every wager you place on demopg, including the market (Liga 1, Piala AFF, Champions League, or other leagues), the odds you selected, your stake amount, the outcome, and your profit or loss. We also collect the time and date of each wager. This data helps us settle your wagers accurately and detect patterns that may indicate problem gambling or fraud.

Game data on demopg: When you play our live-casino games or slots on demopg, we collect the game type (blackjack, roulette, Dragon Tiger, Aviator, Sweet Bonanza, or other games), your stake, the game outcome, and your balance after each round. This data is necessary to settle your game transactions and ensure fair play.

Technical data on demopg: We collect information about how you access demopg, including your IP address, device type (desktop, mobile, tablet), browser type, operating system, and the pages you visit on our platform. We use this data to diagnose technical issues, prevent fraud, and understand how users interact with demopg.

Communication data on demopg: If you contact our support team, we collect your email, chat messages, and any documents you send us. We retain this data to resolve your issue and keep a record of your interactions with demopg support.

Sensitive data handling on demopg

We at demopg do not collect or store your full payment card details or bank account passwords. We use encrypted payment processors to handle sensitive financial information.

How We Use Your Data on demopg

We at demopg use the data we collect for specific purposes.

Account verification on demopg: We use your personal data to verify your identity and confirm that you are of legal age and not prohibited from using our service. This is a legal requirement for all online gaming operators.

Payment processing on demopg: We use your payment information to process deposits and withdrawals. We share minimal data with our payment processors to facilitate transactions. We do not retain full payment card details.

Wager settlement on demopg: We use your wagering data to calculate your outcomes, settle your wagers based on official results, and update your account balance. This is essential to operate our sportsbook.

Fraud prevention and AML on demopg: We analyse your account activity, transaction patterns, and device information to detect suspicious behaviour and prevent money laundering. If we suspect fraudulent activity, we may suspend your account pending investigation.

Service improvement on demopg: We use aggregated and anonymised data to understand how users interact with our platform, identify technical issues, and improve our user experience. We do not use your individual data for this purpose without your consent.

Legal compliance on demopg: We may be required by law to disclose your data to regulatory authorities, law enforcement agencies, or courts. We comply with lawful requests and notify you when possible.

Key takeaways

We collect personal data (name, address, ID), payment data, wagering data, and technical data on demopg.
We use this data for account verification, payment processing, wager settlement, fraud prevention, and legal compliance.
We do not sell your data to third parties for marketing purposes.
We encrypt all personal data in transit and at rest.
We retain data only as long as necessary, unless we are required by law to keep it longer.

Third-Party Processors and Data Sharing on demopg

We at demopg work with third-party service providers to operate our platform. These processors handle specific functions but only access the data necessary to complete their task.

Payment processors: We share your name and transaction amount with payment processors to facilitate deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. These processors follow international data protection standards and are contractually bound to protect your data.

Identity verification providers: We may share your government ID and address proof with third-party KYC (Know Your Customer) providers to verify your identity. These providers do not retain your data after verification is complete.

Cloud hosting providers: Our demopg servers may be hosted by cloud providers. Your data is encrypted before it leaves our infrastructure, and these providers are contractually bound to protect your data and comply with data protection law.

Customer support platforms: We use customer support tools to manage your inquiries. Your support messages and account information are stored on these platforms but are only accessible to our support team.

We at demopg do not share your personal data with marketing companies, advertisers, or any third party for commercial purposes. We do not sell your data.

Cookies and Tracking on demopg

We at demopg use cookies and similar technologies to operate our platform and understand how users interact with demopg.

Essential cookies on demopg: These cookies are necessary for demopg to function. They store your login session, user preferences, and security tokens. Without essential cookies, you cannot access your demopg account or place wagers.

Analytics cookies on demopg: We use analytics tools to track how users navigate demopg, which pages are visited most, and where users encounter technical issues. This data is aggregated and anonymised and does not identify you personally.

Advertising cookies on demopg: We do not use advertising cookies or third-party tracking pixels on demopg.

You may disable non-essential cookies in your browser settings, but this may affect your ability to use demopg fully.

Your Rights on demopg

You have the right to access, correct, or delete your personal data on demopg.

Right to access on demopg: You may request a copy of all personal data we hold about you. We provide this information within three business days at no cost.

Right to correction on demopg: If your personal data is inaccurate or incomplete, you may request that we correct it. We update your information within one business day.

Right to deletion on demopg: You may request that we delete your personal data. We comply with deletion requests subject to legal retention periods. We may retain your data longer if we are required to do so by law (for example, for anti-money-laundering compliance).

Right to withdraw consent on demopg: If you have given us permission to use your data for a specific purpose, you may withdraw that consent at any time. We respect your choice and will stop using your data for that purpose.

To exercise any of these rights, contact our support team via email or live chat. We respond to all data requests within one business day.

Data Retention on demopg

We at demopg retain your data for different periods depending on the purpose.

Account data on demopg: We retain your personal information (name, address, government ID) for as long as your account is open, plus seven years after closure for regulatory compliance purposes.

Transaction data on demopg: We retain your wagering and payment history for as long as your account is open, plus three years after closure for anti-money-laundering compliance.

Support data on demopg: We retain your support messages and communications for as long as your account is open, plus one year after closure.

Technical data on demopg: We retain your IP address and device information for up to 90 days for fraud detection purposes. Aggregated and anonymised data may be retained longer for service improvement.

When your account is closed, we securely delete your data in accordance with the retention periods outlined above.

Contact Us About Your Data on demopg

If you have questions about our privacy practices, want to exercise your rights, or believe your data has been misused, contact demopg support.

Our support team responds to all privacy inquiries within one business day. We operate in English and Indonesian and maintain a dedicated contact channel for data and privacy concerns. You can reach us via email or live chat through your demopg account.

demopg Privacy: Summary

We at demopg collect personal, payment, wagering, and technical data necessary to operate our platform, verify your identity, process transactions, and prevent fraud. We encrypt all data in transit and at rest. We do not sell your data to third parties and share information with payment processors and other service providers only to the extent necessary to fulfil our service.

You have the right to access, correct, or delete your personal data on demopg. We retain your data for specific periods depending on the purpose and legal requirements. Our support team responds to all privacy questions within one business day in English or Indonesian.

For the complete version of our privacy policy, or to request access to your data, contact demopg support. We remain committed to protecting your information and complying with international data protection standards across all jurisdictions in which we operate.